Terms and Conditions

Our enclosures are machined using premium materials including 18 mm plywood (walnut, white oak, or maple) for our Flagship (Augustus) line and 12.7 mm polyvinyl chloride (PVC) foam board with 19 mm high density polyethylene (HDPE) or PVC facing for our (Consul) line. Tempered glass and anodized aluminum tracks with fasteners round out the majority of the materials.

Natural Variations and Imperfections

Wood is a natural material. Variations in grain, color, texture, and minor characteristics (such as small knots, mineral streaks, or color differences between pieces) are inherent and expected. These are not considered defects.

PVC foam board and HDPE/PVC components may contain minor surface blemishes, slight color variations, or texture differences inherent to the manufacturing process. Such variations are normal and do not qualify for return, exchange, or refund.

Tinted glass (gray or bronze) and anodized finishes (black, gold, or seasonal colors) may show slight variations in tone or finish. These are considered acceptable and are not defects.

Custom elements, including UV printed portraits, are produced from images you provide. Minor variations in color, sharpness, or placement due to printing and application processes are normal. Any UV printed image on any enclosure or accessory will not be subject to return, exchange, or refund.

All wood enclosures are waterproofed on the interior side only.

Sealants can be compromised by sharp claws, aggressive digging, or chemical cleaning over time. Maintaining sealant integrity or applying silicone to seams during assembly or over time remains the customer's responsibility, and water damage resulting from seam sealant wear is excluded.

All enclosures are shipped flat-packed (unassembled) for safe delivery.

• You are solely responsible for proper assembly according to the provided instructions.
• Use of threaded inserts, hardware, and tools must follow our guidelines. Incorrect assembly may damage product or components.
• If a component is damaged during assembly or handling, then replacement components can be reshipped at full cost to the consumer.
• We are not liable for damage, injury, or improper function resulting from assembly errors, use of incorrect tools, or modifications to the product.
• Enclosures are designed for indoor use only (unless expressly stated otherwise) with appropriate reptile lighting, heating, and substrate. Improper setup or use with incompatible equipment is at your own risk.

• Some orders ship via freight (LTL) carrier and are delivered curbside only (typically to the end of your driveway or nearest accessible point).
• Lift-gate service is generally included for freight shipments. The carrier is not responsible for bringing the package inside, upstairs, or providing setup.
• You must inspect the shipment upon delivery. Any visible damage must be noted on the delivery receipt, and any item requiring a signature should not be signed for if damaged. If packaging is damaged, inspect contents while the carrier is still there.
• Concealed shipping damage not obvious from the exterior packaging must be reported to us with photos within 24 hours of delivery.
• We are not responsible for delays caused by the carrier, weather, or incorrect delivery address.
• Risk of loss transfers to you once the carrier delivers the product to the address you provided.

Limited Warranty

We warrant that our enclosures are free from manufacturing defects in materials and workmanship for one (1) year from the date of delivery under normal use and proper assembly. This warranty covers structural defects only and does not cover:

• Normal wear and tear
• Damage from misuse, improper assembly, or modification
• Variations in natural materials (wood grain, PVC blemishes, finish variations)
• Damage during shipping after delivery has been accepted
• Damage caused by animals, substrate, lighting, humidity, or cleaning products
• Modifications to the original item

Warranty service requires photo or video evidence of the structural defect before replacement parts are dispatched. Replacement parts are provided rather than full unit refunds whenever feasible.

Returns and Refunds

• Custom orders (including specific wood species, PVC, HDPE, tinted glass on the Augustus line, custom UV portraits, or seasonal track colors) are non-returnable and non-refundable once production has begun.
• Refunds, if approved, will be issued to the original payment method minus any applicable restocking fee (25%) or shipping fees, whichever is greater.
• For non-custom/standard items, the customer will pay shipping fees in addition to a 25% restocking fee.

To the maximum extent permitted by law:

• Our total liability for any claim arising from your purchase or use of our products shall not exceed the purchase price of the specific product giving rise to the claim.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of animals, veterinary expenses, property damage, personal injury, lost profits, or inconvenience, even if we have been advised of the possibility of such damages.
• This limitation applies regardless of the cause of action or theory of liability (contract, tort, strict liability, etc.).
• You assume all risk associated with housing live reptiles or amphibians in our enclosures.

You agree to indemnify, defend, and hold harmless Augustus Reptile Terrariums LLC, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of our products
• Your failure to follow assembly or care instructions
• Any injury to animals or persons resulting from the use of our enclosures
• Any custom modifications or third-party components you add

• For UV portrait or any image related orders, you represent that you have the legal right to use and reproduce any images you upload. We are not responsible for copyright, trademark, or likeness claims related to customer-provided images.
• We reserve the right to refuse any custom order that we deem inappropriate or that violates third-party rights.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Kaufman County, and you consent to personal jurisdiction there.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

We may update these Terms at any time. The version posted on our website at the time of your order will apply.

The sizes listed for enclosures are nominal sizes. Expect our enclosures to have a tolerance within 1% less or 1.05% more of each dimension listed. For example, 24” might be 23.875” or 24.25”.

For questions about these Terms, warranties, or your order, please email us or use the contact form on our website.

1. Eligibility

Participation in the Rewards Program requires a registered customer account. Guest checkout purchases are not eligible to earn or track rewards points. Customers must be signed in to their registered account when placing an order to receive applicable points.

2. Earning Points

Customers earn 1 rewards point for every whole dollar spent on eligible merchandise. Points are calculated using the merchandise subtotal after applicable discounts and before taxes and shipping charges. Cents are rounded down to the nearest whole dollar when calculating points earned.

For example, an eligible merchandise subtotal of $75.99 earns 75 points.

Taxes, shipping fees, and other non-merchandise charges are excluded from rewards point calculations.

3. First-Purchase Bonus

Customers receive a one-time bonus of 1,000 rewards points on their first qualifying purchase (an enclosure). This bonus is limited to one per customer account and is subject to program eligibility requirements.

4. Redeeming Points

Rewards points may be redeemed toward eligible future purchases at a rate of 100 points for $1 in rewards value. For example, 1,000 points may be redeemed for $10 toward an eligible purchase. Rewards points have no cash value and cannot be exchanged for cash. Redemption is subject to applicable checkout requirements and program restrictions.

5. Discount Codes and Rewards Redemption

Discount codes and rewards points cannot be combined on the same purchase. Customers may apply an eligible discount code to an order when not redeeming rewards points. If rewards points are redeemed toward an order, discount codes cannot be applied to that order. Customers must choose between using an eligible discount code and redeeming rewards points at checkout.

6. Refunds and Canceled Orders

Rewards points earned from an order that is canceled or refunded will be revoked from the customer's rewards balance. For partially refunded orders, points may be adjusted to reflect the eligible merchandise amount retained after the refund. If points redeemed on an order are returned to the customer's account following a cancellation or refund, the returned points will be subject to the program's applicable terms and conditions.

7. Points Balance and Expiration

Rewards points currently do not expire. However, the company reserves the right to modify its expiration policy in the future, including introducing an expiration period of one year. Any changes will be communicated to customers in accordance with applicable requirements.

8. Program Changes

The company reserves the right to modify, suspend, or discontinue the Rewards Program, including earning rates, redemption values, eligibility requirements, expiration policies, and other program terms, subject to applicable law. Customers will be notified of material changes where required.

9. Abuse and Errors

The company reserves the right to correct rewards point calculation errors, reverse points associated with refunded or canceled orders, and take appropriate action in cases of suspected fraud, abuse, or violations of these terms.

Participation in the Rewards Program constitutes acceptance of these terms and any applicable program updates.